Processing Returns & Repairs

We sell to you the customer who purchases the Goods on the terms of the Agreement.

Shipping and packing
We will display all available shipping options and charges before you complete your purchase. Unless otherwise agreed in writing, we will select the specific mode of shipment of the Goods and the cost of shipment will be for your account unless covered by “free shipping”. We will pack the Goods in accordance with our packaging specifications for the Goods and the cost of packaging will be included in the Fees.

Time until dispatch
Once we receive an order, we will endeavor to dispatch the Goods as soon as reasonably practicable which may vary based your specific location (but may be longer than 30 calendar days) to the address specified in the offer. We will try to adhere to the estimated delivery dates and will advise you of any expected delays but accept no liability for failing to do so. You may not withdraw any offer due to a delay in delivery unless we agree so in writing.

Risk and ownership
All risk of loss or damage to the Goods will pass to you upon physical delivery of the Goods to your delivery address. Ownership in the Goods will only pass to you upon the payment in full of the Fees.

Third party goods
Some Goods sold on the website are manufactured by third parties. When you purchase these items, we act on your behalf with these manufacturers. These goods are shipped directly from the manufacturers, and while we cannot be held liable for any defects or any manufacturer faults, we will endeavor to assist you with any claims or disputes you may have with the manufacturers.

Inspection on Delivery
Please note that all deliveries need to be inspected upon arrival and any shortcomings or damages need to be reported within 48 hours. Any other issues with your Goods (including workmanship flaws) must be reported within 7 days of delivery.
We will take no responsibility for;
  • any Goods ordered incorrectly or,
  • any Goods ordered that turn out to be unsuitable for the intended needs of the customer, unless the need or purpose of the Goods has been expressly told to us.
  • any Goods damaged after delivery
Unclaimed Goods
Any Goods left unclaimed for a period longer than one month in our possession will be sold to defray costs.

Unfinished Goods
Any Order that is left uncompleted for a period of more than 3 months due to Customer’s negligence will be terminated and closed. Any parts will be sold to defray costs.

We will provide the Services to you at the service levels agreed to in an Order.